Skip to main content
Executive Team

Kathy Marshall

Our only equity partner — sixteen years building the client relationships that define CI Web Group.

Sr. Customer Success ManagerWith CI Web Group since 2010
Kathy Marshall — Sr. Customer Success Manager, CI Web Group
About Kathy

Kathy Marshall is Senior Customer Success Manager at CI Web Group and the company's only equity partner, with the company since 2010.

A former Physician Assistant, she leads customer success through data-enhanced relationship management — using predictive insight and intelligent reporting to spot opportunities before clients have to ask. Sixteen years of relationships are the reason so many contractors have stayed with us for more than a decade.

In Kathy’s own words

My Why

I loved medicine and my patients. I graduated from Baylor College of Medicine on November 30, 1992. I have had the opportunity to work in several medical specialties, including Neurology, Infectious Disease, Medical Oncology and Haematology, Gastroenterology, and Internal Medicine. I had the opportunity to serve patients for 18 years and learned many lessons and life skills along the way.

As much as I loved medicine, I knew I had a higher purpose.

I tried many things, invested in the wrong opportunities and learned even more lessons.

Due to my very strong entrepreneurial tendencies and the need for a great website, I found Jennifer online due to her education and training. At the first live meeting, I became a customer, and Jennifer's team created my first website, which I still believe was the best ever!

Back in the day, my custom WordPress website was an amazing place to create my message, story, and purpose. I blogged daily, but they did make me turn off my live music. LOL. Jennifer began bringing up that I should consider changing my career to CIWG.

My second meeting with Jennifer was in person; she was conducting a live CIWG customer training session, which was the best training I had ever experienced. This is when I knew I had found "my spot."

I was in Friendswood, TX, so my trip to Dallas was a 5-hour drive, but it didn't matter; I was hooked.

By the third live meeting with CIWG, Jennifer was speaking for an area Chamber of Commerce, and within 5 minutes, the audience all stopped scrolling on their cell phones and doodling on their napkins; they all started to engage, laugh, and participate. The audience shifted; it was visible, they all sat up taller, their eyes became alive. CIWG had me at "Hello," game over. So later, at dinner in Dallas at "Raw," when Jennifer asked me to come work with her, I said "YES" without hesitation.

It was with great relief to have finally found my purpose and to work alongside a brilliant professional who just never gave up, persisted during hard times, and worked with excitement and joy for life.

Over the years, and even now, CIWG remains the best workplace to be part of. We have the best HR department that has selected some of the best medical benefits, which have gotten me through Uterine Cancer Surgery, Radiation, and Chemotherapy, allowing me to remain financially stable.

I have one word for Jennifer. She is just brilliant and remains strong in her purpose and growth. She continues to train and inspire our team and customers, for those who come with capacity and are open to change and learning new things.

Kathy Marshall
Equity Partner, Head of Customer Service, CI Web Group
Hands Up by Jennifer L Bagley — 3D hardcover with a golden circuit-board roller coaster on a deep navy cover
This story is featured in the book

Hands Up.

A CEO's Letter to the Generation That Will Inherit What We Build — by Jennifer L Bagley.

He shipped because he could not stand the alternative. So do we.

Kathy Marshall’s story — the one you just read — is part of the book. The digital edition is free.

Read it — free digital edition

The free digital edition lives at jenniferbagley.com/book.

Work with us

Talk to a senior operator.

Every CI Web Group account talks to senior operators who actually run the platform.

  • 30-minute Zoom
  • No deck, no pitch
  • Strategist, not SDR
  • Walk the live dashboard
Start here

Schedule through getstarted.

We moved booking and contact requests into the getstarted intake so every inquiry lands in one place. Pick a time or tell us what you need there.

Book a strategy call

External getstarted intake · no on-site form

Built for growth systems.

Grow the brand,
scale the platform,
or power your network.

Talk to a real strategist — not a chatbot. We'll show you exactly how Hydra OS would work for your business, franchise system, portfolio, dealer network, or agency.

Or call(877) 839-1122
No contracts· 30-day notice· You own your assets
Referral Program

Refer & earn AI credits.

Know a contractor who should be on Hydra OS? Refer them and earn AI credits when they join — unlimited referrals through the CI Web Group Ambassador Program.

Refer & earn credits
Building now

Watch us while we work.

Dozens of Hydra OS sites are in production right now — watch them get built in real time. See the live launches and work in progress in our portfolio.

See the work