Terms of Service

Effective Date: May 13, 2026 · Last Updated: May 13, 2026 · Version: 1.6

These Terms of Service (“Terms”) govern your access to and use of any website operated by CI Web Group, Inc., a Texas corporation (“CI Web Group,” “we,” “us,” or “our”), including without limitation https://ciwebgroup.com, https://getstarted.ciwebgroup.com, and any other ciwebgroup.com subdomain operated by CI Web Group (collectively, the “Sites”), and the products, platforms, software, AI services, deliverables, and related services made available by CI Web Group, including but not limited to Hydra OS, Cortex AI, AI Local, Pulse, OnePath.AI, and CI Agents (collectively, the “Services”).

The Sites do not include client-owned websites or client-operated properties (including websites hosted on Hydra OS, WordPress, Webflow, or other platforms under a client’s own domain), which are governed by the client’s own terms and policies.

By accessing the Sites, creating an account, submitting any form, signing a Master Services Agreement (“MSA”) or Statement of Work (“SOW”) that references these Terms, paying any invoice for the Services, or otherwise using the Services, you agree to be bound by these Terms. If you do not agree, do not access the Sites or use the Services.

IMPORTANT — PLEASE READ CAREFULLY. These Terms contain (i) a NO REFUNDS policy (Section 8), (ii) a comprehensive CLIENT RESPONSIBILITIES section (Section 14), (iii) a broad disclaimer of liability for EXTERNAL CHANGES beyond our control (Section 18), (iv) provisions allocating responsibility for THIRD-PARTY CONTENT MANAGEMENT SYSTEMS, including a time-limited no-cost HYDRA OS UPGRADE PROGRAM (Section 20), (v) WARRANTY DISCLAIMERS (Section 22), (vi) a LIMITATION OF LIABILITY including a ONE-YEAR CLAIMS PERIOD (Section 23), and (vii) a BINDING ARBITRATION CLAUSE AND CLASS-ACTION WAIVER (Section 28) that affect your legal rights.

1. Definitions

“Agreement” means these Terms, together with any MSA, SOW, order form, addendum, or written agreement between you and CI Web Group. “Client,” “you,” “your” means the individual or entity accessing the Sites or using the Services. “AI Output” means any text, image, code, recommendation, score, ranking, draft, design, audit, analysis, or other content generated in whole or in part by an artificial intelligence model operated or used by CI Web Group, including through Hydra OS, Cortex AI, OnePath.AI, CI Agents, and any third-party model provider (collectively, “AI Providers”). “Client Content” means content, data, trademarks, brand assets, Media Assets, customer lists, or other materials provided by you or generated for you and approved or published by you. “Platform IP” means CI Web Group’s proprietary software, platforms, source code, models, prompts, workflows, training methodologies, design systems, knowledge graphs, and any improvements or derivative works thereof.

2. Order of Precedence; Effect Without an MSA

(a) Order. In the event of a conflict between documents, the following order controls (highest to lowest): (i) a fully executed SOW; (ii) the executed MSA; (iii) these Terms; (iv) the Privacy Policy; (v) any other policy posted on the Sites.

(b) Clients without an MSA. For Clients who have not executed an MSA, these Terms constitute the complete and binding agreement between you and CI Web Group with respect to the Services and govern in full as if they were an MSA.

(c) Future MSAs. CI Web Group may present an MSA for execution. Upon mutual execution, the MSA becomes effective and these Terms continue to apply to matters not addressed in the MSA.

3. Acceptance; Electronic Signature

You accept these Terms by: (i) clicking “I agree,” checking a box, or affirmatively submitting a form referencing these Terms; (ii) signing an MSA or SOW; (iii) creating an account; (iv) paying any invoice for the Services; or (v) continuing to use the Services after notice of changes. You consent to do business electronically and agree that electronic signatures, clicks, and records satisfy any requirement for a writing or signature under applicable law (including ESIGN, UETA, and the Texas Uniform Electronic Transactions Act).

4. Description of Services

CI Web Group provides AI-first digital marketing, web development, search optimization, content, and platform services exclusively to the trades vertical (HVAC, plumbing, electrical, roofing, garage doors, and adjacent verticals). Services may include new website builds, hosting, and maintenance on Hydra OS; hosting, maintenance, and marketing for client sites on WordPress or Webflow; the Hydra OS Upgrade Program (Section 20(j)); Cortex AI, AI Local, Pulse, and related AI tools; AI agents (CI Agents, OnePath.AI); content production, AAO/AEO and discoverability services; and onboarding, configuration, and account management.

CI Web Group no longer builds new client websites on WordPress or Webflow (new WordPress builds discontinued in 2024; new Webflow builds discontinued in 2026). Services are provided on a month-to-month basis unless otherwise specified in writing. There is no minimum term unless expressly agreed in an SOW.

5. Beta, Preview, and Early-Access Services

Features labeled “beta,” “preview,” “alpha,” “early access,” or “experimental” (“Beta Services”) are made available for evaluation only. Beta Services are provided “AS IS,” without any warranty, support obligation, service-level commitment, or indemnification of any kind, and may be modified, suspended, throttled, or discontinued at any time without notice and without liability. Fees for Beta Services, if any, are non-refundable.

6. Accounts; Authorized Users; Ownership Disputes

(a) You must provide accurate information and keep it current, and are responsible for safeguarding credentials and for all activity under your account. Notify us immediately at [email protected] of any unauthorized access.

(b) The account is held by the legal entity (or individual) named at signup; the person who created the account is presumed an authorized representative until written notice of change is received and accepted.

(c) Ownership disputes. In any dispute among officers, owners, members, or partners regarding control of the account, CI Web Group is not obligated to investigate or adjudicate and may maintain the status quo, suspend access, follow the most recently confirmed authorized representative, or require a court order. Fees incurred during any dispute remain due and payable.

7. Fees; Payment; Late Charges

Fees are set forth in the applicable SOW, order form, or written engagement and are due as invoiced, in U.S. dollars, exclusive of taxes. Late payments accrue interest at the lesser of 1.5% per month or the maximum rate permitted by law. We may suspend Services for any account more than fifteen (15) days past due, with notice. Chargeback Waiver. You agree to contact us in good faith at [email protected] before initiating a chargeback; bad-faith chargebacks may be treated as breach and may incur a $35 processing fee plus collection costs and attorneys’ fees.

8. No Refunds

ALL FEES ARE EARNED WHEN PAID AND ARE NON-REFUNDABLE. CI WEB GROUP DOES NOT ISSUE REFUNDS, CREDITS, PRORATIONS, OR OFFSETS UNDER ANY CIRCUMSTANCES, including your decision to cancel, pause, or downgrade; non-use or under-use; dissatisfaction with results, AI Output, or outcomes; changes in your business; any External Change (Section 18); suspension or termination for breach or non-payment; loss of rankings, AI visibility, traffic, leads, or revenue; errors or hallucinations in AI Output you did not catch on review; performance of any third-party service; use or discontinuation of Beta Services; or our exercise of the Right to Refuse Work (Section 17).

The sole exception is a documented billing error identified in writing to [email protected] within thirty (30) days of the invoice date, where CI Web Group confirms the error in good faith.

9. Cancellation; Effect of Termination

You may cancel month-to-month Services by providing thirty (30) days’ written notice to [email protected]. We may terminate or suspend Services for material breach not cured within fifteen (15) days, for non-payment, for violation of Section 15, for breach of Section 14, or for convenience with thirty (30) days’ notice. Upon termination: all outstanding fees are immediately due and paid fees remain non-refundable; your license to use Platform IP ends; Client Content remains your property and is available for export for thirty (30) days post-termination, after which we may delete it.

10. License to Use the Services

Subject to your compliance and payment of fees, CI Web Group grants you a non-exclusive, non-transferable, non-sublicensable, revocable license during the term to access and use the Services for your internal business purposes. No other rights are granted by implication or estoppel.

11. Intellectual Property; Domains

Platform IP. All right, title, and interest in Platform IP — including Hydra OS, Cortex AI, prompts, models, workflows, source code, and improvements — remains the sole property of CI Web Group.

Client Content. You retain all right, title, and interest in Client Content. You grant CI Web Group a non-exclusive, worldwide, royalty-free license to use, host, reproduce, modify, and display Client Content solely as needed to perform the Services and exercise its rights under Section 25.

Deliverables. Custom deliverables produced under an SOW are licensed or assigned to you as specified in the SOW; absent specific assignment language, deliverables are licensed under the Section 10 license, and CI Web Group retains all Platform IP embedded in any deliverable.

Domains. CI Web Group does not generally register or hold domain names on your behalf. You are responsible for registering, renewing, securing, configuring DNS for, and maintaining the registrar relationship for your domains.

12. AI-Generated Output — Disclaimers and Client Responsibilities

CI Web Group leverages multiple AI systems extensively throughout its operations. Any deliverable, draft, recommendation, audit, design, or analysis may be produced in whole or in part by an AI system. You acknowledge and agree:

• Probabilistic, not deterministic. AI Output may be inaccurate, incomplete, biased, outdated, or fabricated (“hallucinated”). CI Web Group does not warrant that any AI Output is accurate, fit for purpose, free of errors, or suitable for publication.
• Not professional advice. AI Output is not legal, medical, financial, tax, accounting, engineering, or other professional advice.
• Human review required. You are solely responsible for reviewing, verifying, fact-checking, and approving AI Output before publishing or relying on it. Once you publish or rely on AI Output, you have adopted it as your own.
• Third-party rights. You are responsible for ensuring AI Output does not infringe the rights of any third party before use.
• No training on Client Content. CI Web Group does not use Client Content to train its foundation models.
• AAO / SEO / AI search outcomes are not guaranteed. No specific ranking, citation, traffic, lead, conversion, or revenue result is guaranteed. Past performance is not indicative of future results.

13. Confidentiality

Each party will protect the other’s non-public “Confidential Information” using at least a reasonable standard of care, use it only to perform under this Agreement, and not disclose it except to those with a need to know who are bound by comparable obligations. Standard exclusions (publicly known, already known, independently developed, rightfully received) apply. Obligations last during the term and for three (3) years after termination; trade secrets remain protected as long as they qualify.

14. Client Responsibilities

The following are solely your responsibility, and CI Web Group has no responsibility, duty, or liability with respect to them. Your role-specific obligations include: the accuracy, legality, and non-infringement of all Client Content; reviewing and approving every deliverable before it goes live; compliance with all applicable laws (including TCPA, CAN-SPAM, A2P 10DLC, FTC rules, state consumer-protection and contractor-licensing laws, EPA/OSHA, ADA/accessibility for properties you operate, tax/employment laws, and privacy laws as they apply to your end users); the ongoing legal, regulatory, accessibility, privacy, security, and operational compliance of your website regardless of who built it; adopting and maintaining your own Terms, Privacy Policy, Accessibility Statement, cookie notices, and other legal notices; being the sender for customer communications; the accuracy of business information; promptly notifying CI Web Group of changes; securing your own systems; maintaining appropriate insurance; cooperating in a timely manner; and managing your own domains.

Media Assets. You are solely responsible for all images, photos, video, audio, graphics, logos, fonts, and other media you provide, approve, or publish — including securing all licenses, model releases, property releases, trademark permissions, and minors’ consents, and reviewing AI-generated media for third-party rights. CI Web Group does not verify licensing status or rights clearances and bears no responsibility or liability for any claim arising from any Media Asset you provided, approved, or published.

Work performed by CI Web Group to bring your property into compliance with a new or changed law, regulation, or platform requirement — including ADA/accessibility remediation, privacy remediation, consent-banner installation, and TCPA/A2P consent-flow updates — is additional billable work under a new or amended SOW, unless expressly within an active SOW or provided through the Hydra OS Upgrade Program (Section 20(j)).

15. Acceptable Use; Prohibited Conduct

You shall not, and shall not permit any third party to: reverse engineer or attempt to derive the source code, models, prompts, or workflows of the Services; use the Services to build or benchmark a competing product; use AI Output to train any AI/ML model; scrape or harvest data other than as authorized; circumvent access controls or security; attempt prompt injection or jailbreaks; generate or distribute unlawful, defamatory, infringing, or deceptive content; send communications in violation of TCPA/CAN-SPAM/A2P 10DLC; use the Services in high-risk activities; use the Services under any government procurement vehicle without prior written consent; or resell or sublicense the Services except as part of services to your own customers in the ordinary course. CI Web Group may suspend access to investigate suspected violations; no suspension gives rise to any refund.

16. Audit and Compliance Verification

On reasonable written notice (typically not less than ten (10) business days) and not more than twice per calendar year — except in response to a credible compliance concern or regulator inquiry — CI Web Group may audit your use of the Services to verify compliance with Sections 14 and 15. You will cooperate in good faith. If an audit reveals material non-compliance, you will remediate within thirty (30) days and reimburse reasonable audit and remediation-oversight costs.

17. CI Web Group’s Right to Refuse Work

CI Web Group may, in its sole discretion and without liability, decline to perform or cease performing any work that would violate applicable law or platform policy; require false, misleading, or deceptive claims; expose CI Web Group to legal, regulatory, financial, reputational, or safety risk; fall outside the agreed SOW; or conflict with the policies of our AI Providers or our own values. A refusal is not breach. Fees for work refused on grounds of illegality, deception, regulatory risk, or platform/AI-Provider policy are non-refundable.

18. External Changes — No Liability for Loss of Business

You acknowledge that the following are “External Changes”: (a) legal and regulatory changes; (b) third-party platform changes (algorithms, ranking criteria, AI-citation behavior, content/advertising policies, pricing, APIs, terms, or availability of any third party, including Google, Microsoft, Meta, LinkedIn, TikTok, X, Apple, Amazon, OpenAI, Anthropic, Stripe, Twilio, ServiceTitan, Supabase, Cloudflare, WordPress, Webflow, any AI search engine, or any directory); (c) infrastructure changes; (d) market and competitive changes; and (e) third-party outages, suspensions, or shutdowns.

CI Web Group is not responsible or liable for, and has no obligation to compensate you for, any loss of business, revenue, profit, leads, customers, traffic, search rankings, AI search visibility, AI citations, conversions, attribution, market share, goodwill, reputation, data, or any other harm arising out of any External Change — whether or not CI Web Group could have anticipated, mitigated, or worked around it. Work performed in response to an External Change is additional billable work, except as provided through the Hydra OS Upgrade Program (Section 20(j)).

19. Third-Party Services

The Services interoperate with third-party platforms. Your use of those services is governed by the third party’s own terms and privacy policies. CI Web Group is not responsible for third-party acts or omissions, outages, API changes, pricing changes, deprecations, content, or compliance posture.

20. Content Management Systems; Legacy Builds, Inherited Sites, and the Hydra OS Upgrade Program

(a) Hydra OS is CI Web Group’s proprietary platform and is generally within our control. (b) WordPress and Webflow (together, “Third-Party CMS Platforms”): CI Web Group ceased new WordPress production in 2024 and new Webflow production in 2026 and no longer builds new client websites on either, but continues to provide hosting, maintenance, and marketing for such sites — whether a “Legacy CI Web Group Build” (originally built by us before the cessation date) or a “Transferred Site” (built by you or a prior vendor and transferred to us).

For Legacy CI Web Group Builds and Transferred Sites, CI Web Group does not warrant ongoing legal, accessibility, security, performance, privacy, or compliance conformance; our current responsibility is limited to the scope of the active SOW. We are not responsible for defects, regressions, vulnerabilities, outages, or compliance issues arising from platform/theme/plugin updates, third-party developers, license expirations, hosting or DNS decisions outside our environment, or modifications by you or your other vendors. Comprehensive vetting, security patching beyond SOW scope, conformance testing, accessibility remediation, and performance tuning are additional services under a new or amended SOW.

(j) Hydra OS Upgrade Program (limited-time, no-cost). Eligible Clients on WordPress or Webflow may receive a no-cost upgrade to Hydra OS to address current accessibility, privacy, performance, and compliance requirements. To participate you must be a Client in good standing, receive an offer, and approve the upgrade in writing on or before August 31, 2026. Approvals after that date are not eligible. If you do not approve or decline the upgrade, your site continues on its existing platform, our responsibility remains limited as described, any later remediation is billable, and the continued operation on a Third-Party CMS Platform is your informed choice for which CI Web Group has no liability. Migration between platforms, except via the Upgrade Program, is additional billable work.

21. SMS, Voice, and Communications Consent; Recording

(a) If you provide a phone number and opt in through any form, you consent to receive transactional, service-related, and (where separately consented) marketing messages from CI Web Group via SMS, voice, and automated systems. Message frequency varies; message and data rates may apply; reply STOP to opt out and HELP for help. Consent is not a condition of purchase, and mobile opt-in information is not shared with third parties or affiliates for marketing purposes (see our Privacy Policy). (b) If our Services are used to send communications to your end users, you are the sender under TCPA, A2P 10DLC, and CAN-SPAM. (c) The Sites and certain Services may use session-recording, screen-capture, or call-recording tools; by using them after notice you consent where consent is required.

22. Warranties and Disclaimers

CI Web Group warrants that it will perform Services in a professional and workmanlike manner consistent with industry standards. EXCEPT FOR THE EXPRESS WARRANTIES IN THIS SECTION, THE SITES, SERVICES, DELIVERABLES, AND AI OUTPUT ARE PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT WARRANTY OF ANY KIND. CI Web Group disclaims all implied warranties including merchantability, fitness for a particular purpose, non-infringement, accuracy, completeness, title, and quiet enjoyment, and does not warrant uninterrupted, error-free, or secure operation or any specific outcome. CI Web Group does not warrant the completeness, availability, retention, or recoverability of any backup; you are responsible for maintaining your own copies of Client Content and Media Assets.

23. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

(a) Cap. CI Web Group’s aggregate liability shall not exceed the fees actually paid by you to CI Web Group in the three (3) months immediately preceding the first event giving rise to liability.

(b) Excluded damages. In no event shall CI Web Group be liable for indirect, incidental, consequential, special, exemplary, or punitive damages, or for lost profits, revenue, leads, customers, rankings, AI visibility, citations, traffic, goodwill, data, business interruption, cost of substitute services, regulatory fines assessed against you, or harm arising from an External Change, a Third-Party CMS Platform, your decision to decline a Hydra OS upgrade, AI Output you published, Media Assets you provided, or Beta Services — even if advised of the possibility.

(e) One-year claims period. Any claim arising out of or relating to this Agreement must be brought within one (1) year after the cause of action accrues, or be permanently barred.

24. Indemnification

By CI Web Group. CI Web Group will defend you against any third-party claim that the Platform IP, as provided and used in accordance with this Agreement, directly infringes a U.S. patent, copyright, or trademark, subject to standard exclusions and the cap in Section 23.

By Client (broad). You will defend, indemnify, and hold harmless CI Web Group and its affiliates, officers, directors, employees, contractors, and agents from any claims arising out of Client Content (including Media Assets and stock-photo/right-of-publicity/trademark claims), your or your end users’ use of the Services, your publication of AI Output, your customer communications (including TCPA/CAN-SPAM/A2P claims), your breach of Section 14, the operation of your website, your decision to decline a Hydra OS upgrade, your licensing/regulatory obligations, your advertising claims, privacy claims by your end users, accessibility claims for properties you operate, and your violation of any law or third-party right.

25. Publicity, Showcase Rights, and Trademarks

CI Web Group may identify you as a customer and use your name, logo, and a high-level service description (without pricing or Confidential Information) in case studies and marketing. Public-facing work product (your website pages, public AI agents, public content, reviews, screenshots, metrics) may be reproduced, displayed, and shared by CI Web Group for portfolio, case-study, marketing, training, sales, investor, and educational purposes; this right is perpetual and survives termination. You may opt out of being identified by name or logo prospectively by writing [email protected], which does not require removal of previously published materials. You may not use CI Web Group’s marks (including Hydra OS, Cortex AI, AI Local, Pulse, OnePath.AI, CI Agents) without prior written consent.

26. Non-Solicitation of Staff

During the term and for twelve (12) months thereafter, you will not directly or indirectly solicit for employment or engagement any CI Web Group employee, contractor, or consultant with whom you had material contact. General job postings and unsolicited applications are not violations. A violation entitles CI Web Group to liquidated damages equal to fifty percent (50%) of the personnel’s annual base compensation.

27. Export Controls; Sanctions; Anti-Corruption

You represent and warrant that you are not located in or ordinarily resident in a comprehensively sanctioned country/territory, are not on any U.S. Government restricted-party list, will not use the Services in violation of U.S. export-control or sanctions laws, and will not violate the U.S. Foreign Corrupt Practices Act or similar anti-bribery law.

28. Dispute Resolution; Arbitration; Class-Action Waiver

Please read carefully — these provisions affect your legal rights.

(a) Informal resolution. Before filing a claim, the parties will attempt in good faith to resolve any dispute through a thirty (30) day informal negotiation initiated by written notice to [email protected].

(b) Binding arbitration. Any dispute that cannot be resolved informally shall be resolved exclusively by binding arbitration administered by the AAA under its Commercial (or Consumer) Arbitration Rules, conducted in Harris County, Texas, by a single arbitrator.

(c) Class-action waiver. The parties waive any right to bring or participate in any class, collective, mass, or representative proceeding. (e) Jury-trial waiver. The parties waive any right to trial by jury to the maximum extent permitted by law.

(g) Opt-out. You may opt out of arbitration by written notice to [email protected] within thirty (30) days of first accepting these Terms.

29. Governing Law; Venue

These Terms are governed by the laws of the State of Texas, without regard to conflict-of-laws principles. Subject to Section 28, the state and federal courts located in Harris County, Texas have exclusive jurisdiction over any matter not subject to arbitration.

30. DMCA / Copyright Takedown

If you believe content on the Sites infringes your copyright, send a notice meeting 17 U.S.C. § 512(c)(3) requirements to: Designated DMCA Agent, CI Web Group, Inc., Attn: DMCA Agent, 3120 PMB 92129, Suite 100, Houston, Texas 77098; Email: [email protected].

31. Force Majeure

Neither party is liable for failure or delay caused by events beyond reasonable control, including acts of God, war, terrorism, civil unrest, government action, pandemic, natural disaster, internet or utility outages, cyberattacks, AI Provider outages, or sub-processor failures.

32. Modifications

We may modify these Terms at any time and in our sole discretion. The current version is always available at https://ciwebgroup.com/legal/terms. Modifications are effective immediately upon posting unless we specify a later effective date. Your continued use after a modification is posted constitutes acceptance.

33. General

Legal notices to CI Web Group must be sent to [email protected] and by mail to CI Web Group, Inc., 3120 PMB 92129, Suite 100, Houston, Texas 77098. Notices to you may be sent to your account email. If any provision is held unenforceable, the remainder remains in effect. Failure to enforce any right is not a waiver. You may not assign this Agreement without our prior written consent (except to a successor in a merger or asset sale); we may assign freely. This Agreement, together with any MSA, SOW, and the Privacy Policy, is the entire agreement on its subject. The parties are independent contractors. In any action to enforce this Agreement, the prevailing party is entitled to recover reasonable attorneys’ fees and costs.

34. Contact

CI Web Group, Inc.
3120 PMB 92129, Suite 100, Houston, Texas 77098
Phone: (877) 839-1122

Legal: [email protected] · Billing: [email protected] · Privacy: [email protected] · Security: [email protected] · DMCA: [email protected] · Accessibility: [email protected]