Accessibility Statement

Effective Date: May 13, 2026 · Last Reviewed: May 13, 2026 · Version: 1.2

CI Web Group, Inc. (“CI Web Group”) is committed to ensuring digital accessibility for people with disabilities. We continually improve the user experience for everyone and apply the relevant accessibility standards to the websites we operate, including https://ciwebgroup.com, https://getstarted.ciwebgroup.com, and any other ciwebgroup.com subdomain operated by CI Web Group (collectively, the “Sites”), and to the products and services we provide to our clients in the trades industry.

This Statement applies to the Sites. It does not apply to client-owned websites or client-operated properties (including websites hosted on Hydra OS, WordPress, or Webflow under a client’s own domain), each of which is governed by the client’s own accessibility statement.

1. Our Commitment

We believe a website that anyone can use is the right baseline for any modern business, and especially for the trades — where homeowners, business operators, technicians, and office staff all need to reach the same information from very different devices, environments, and abilities. Accessibility is a permanent part of how we design, build, and maintain the Sites.

2. Conformance Target

The Sites are designed to conform to Web Content Accessibility Guidelines (WCAG) 2.2, Level AA published by the World Wide Web Consortium (W3C). WCAG 2.2 is a superset of WCAG 2.1 and incorporates all WCAG 2.0 and 2.1 success criteria; conformance with 2.2 AA therefore satisfies the predecessor versions. Portions of the Sites also meet Level AAA criteria where practical, but full AAA conformance is not asserted across the Sites.

3. Applicable Standards and Laws

CI Web Group is a private business and a public accommodation under Title III of the Americans with Disabilities Act (ADA) (42 U.S.C. §§ 12181 et seq.; 28 C.F.R. Part 36). U.S. courts and the U.S. Department of Justice have widely treated WCAG 2.1 / 2.2 Level AA as the applicable benchmark for ADA web accessibility. We also reference: the DOJ rule for state and local government web content (28 C.F.R. Part 35, as amended by the Final Rule of April 24, 2024); Section 508 of the Rehabilitation Act (29 U.S.C. § 794d; 36 C.F.R. Part 1194); and European Standard EN 301 549.

4. Measures We Take

• Use a design system based on accessible color tokens, with verified contrast ratios meeting or exceeding WCAG AA minimums (4.5:1 for normal text, 3:1 for large text and non-text UI components);
• Build with semantic HTML, ARIA landmarks, and proper heading order;
• Provide a “Skip to main content” link on every page;
• Ensure all interactive elements are operable by keyboard with a visible focus indicator;
• Manage focus on route changes within our single-page application so screen-reader users are oriented;
• Label all form fields, associate error messages, and announce validation errors using ARIA live regions;
• Provide text alternatives for non-decorative images and mark decorative images so assistive technologies can skip them;
• Caption pre-recorded videos and provide transcripts where practical;
• Respect users’ prefers-reduced-motion setting for animations;
• Maintain minimum touch-target size of 44 × 44 CSS pixels for interactive controls;
• Declare the document language;
• Avoid relying on color alone to communicate meaning;
• Test new components against accessibility criteria as part of our release process.

5. Testing and Audit Methodology

The Sites are reviewed using a combination of automated tooling (axe-core, Lighthouse, Pa11y, integrated into our development workflow); manual review (keyboard-only navigation, color-contrast checks, heading-order audits, ARIA review, and zoom/reflow testing); assistive-technology testing (VoiceOver on macOS/iOS, NVDA on Windows, TalkBack on Android, and Dragon NaturallySpeaking voice control); and independent third-party audits engaged at least annually and after any major redesign. We track findings in our internal accessibility log. Critical issues are addressed within ten (10) business days; high-priority within thirty (30); medium and low priority on a published cadence.

6. Known Limitations and Remediation Status

Despite our efforts, some content may not yet fully conform to WCAG 2.2 AA. Known limitations: some third-party-hosted media (embeds, external sign-in widgets) may not fully conform (we provide alternative contact paths); some legacy documents (PDFs predating this Statement) may not be fully tagged for screen-reader navigation (we remediate as they are updated and provide accessible alternatives on request); and new components may briefly precede full assistive-technology testing during initial rollout. If you encounter content not listed here that you believe does not meet WCAG 2.2 AA, please tell us (Section 7).

7. Feedback, Accommodation Requests, and Alternative Access

We welcome your feedback and will work with you to provide the information, service, or function you are trying to reach.

Email: [email protected]
Phone: (877) 839-1122
Mail: CI Web Group, Inc., Attn: Accessibility, 3120 PMB 92129, Suite 100, Houston, Texas 77098

Please describe the issue, the page URL, the assistive technology and browser/device you are using, and the best way to reach you. We respond to accessibility requests within five (5) business days and will provide the requested information or accommodation in an accessible format at no cost to you.

8. Formal Grievance Procedure

If you believe we have not satisfied an accessibility request or have otherwise failed to provide equal access, you may file a formal grievance: (1) submit a written grievance to [email protected] or by mail (Section 7), including your name, contact information, a description of the barrier, the date(s) it occurred, the page or service affected, and the resolution you seek; (2) we acknowledge within five (5) business days; (3) we investigate and respond within thirty (30) calendar days; (4) you may appeal in writing to [email protected] within thirty (30) days, reviewed by an officer not involved in the original determination, with a final response within thirty (30) days. Filing a grievance does not preclude any legal remedies otherwise available.

9. Accessibility of Client Sites and Platforms

New websites built on Hydra OS are designed against the WCAG 2.2 AA target described above. CI Web Group also hosts and maintains client websites on WordPress and Webflow, whether originally built by CI Web Group before its cessation of new builds on those platforms (WordPress: 2024; Webflow: 2026) or transferred from a prior vendor. CI Web Group does not warrant the ongoing accessibility conformance of any WordPress or Webflow site. Each client is solely responsible for the ongoing accessibility of content they author and publish, and for any third-party theme, plugin, integration, or modification applied to their site.

Hydra OS Upgrade Program (limited-time, no-cost path to a more accessible platform). Clients on WordPress or Webflow may be eligible for a no-cost upgrade to Hydra OS to address current accessibility, privacy, performance, and compliance requirements. Eligible clients must approve the upgrade in writing to their CI Web Group account team on or before August 31, 2026. Clients who do not approve the upgrade by the deadline, or who decline it, remain solely responsible for the ongoing accessibility of their site on its existing platform, and any subsequent remediation work performed by CI Web Group on a Third-Party CMS Platform site will be billable. See the Terms of Service for additional details.

10. Continuous Improvement

This Statement is reviewed at least annually and updated as needed. The Sites’ accessibility is reviewed continuously, and we publish a refreshed conformance review at least once each calendar year.

11. Date of Preparation

This Accessibility Statement was prepared on May 13, 2026 by CI Web Group’s accessibility lead with input from engineering, design, and external accessibility consultants. It will next be reviewed no later than May 13, 2027 and earlier if the Sites undergo a major redesign.

12. Contact

CI Web Group, Inc.
3120 PMB 92129, Suite 100, Houston, Texas 77098
Phone: (877) 839-1122
Email: [email protected]