Seriously — thank you. You trusted us with your website, your brand, and a piece of your business, and we don't take that lightly. If it's time for you to go, we want the exit to be as professional as the work was.
Everything with CI Web Group is month-to-month. There is no long-term contract to break and no exit fee — just one full month of written notice so we can wind things down properly and hand everything over cleanly.
Before you decide: if the plan is the problem — too much, too little, wrong mix — a plan change takes five minutes and no new paperwork. Talk to your account manager or adjust it on Quick Quote first. If it's still goodbye, here is exactly how it works.
Every CI Web Group plan is month-to-month — there is no long-term contract and no cancellation fee. A full cancellation requires one month (30 days) of written notice. Service, hosting, and security continue at full quality through the notice period, your final invoice follows your normal billing cycle, and you leave with everything that's yours — your site files, your content, your domain, and your data.
Email your account manager or [email protected] from an address on your account. Your 30-day notice period starts the day we receive it — we'll confirm receipt the same business day.
You get written confirmation with your final billing date, your last day of service, and a named person who owns your handoff — so nothing is ambiguous and nobody chases anybody.
Hosting, security, maintenance, and any active marketing continue at full quality through the notice period. Your final invoice follows your regular billing cycle — no surprise charges, no early cutoff.
Before your last day, we package and deliver everything that's yours — see the platform-by-platform breakdown below for exactly what that includes on WordPress, Webflow, and Hydra OS.
It always was. We'll help repoint DNS to your next provider on your schedule, or transfer registrar access if we've been managing it — coordinated so your site never goes dark mid-move.
The handoff depends on the platform your site runs on. In every case, your domain and your content are yours — that was true the whole time.
WordPress is portable, and we hand it over the standard way any host or agency can restore.
Webflow projects live inside Webflow, so the handoff is a project transfer — nothing is rebuilt or exported to a lesser format.
Hydra OS is our managed platform, so the platform itself doesn't transfer — everything that's yours does.
Companies leave for good reasons — a merger, an in-house hire, a change in direction. Plenty come back, and when they do we treat it like welcoming home a customer, not winning a deal.
Two honest things about returning: plans and pricing will be whatever is current at the time you return — earlier pricing, promotions, or grandfathered plans can't be guaranteed to be reinstated. And depending on how long you've been away, your site may need updates to meet the standards we ship today before marketing work resumes.
That's it. No hard feelings, no penalty, no cold shoulder. We'd rather earn you back than lock you in.
Talk to a real strategist — not a chatbot. We'll show you exactly how Hydra OS would work for your business, franchise system, portfolio, dealer network, or agency.
Configure your Hydra OS plan with live pricing — then book a strategist when you want a call.
Brand-consistent local websites, AI-search visibility, and reporting across every market.
Give your dealers a direct path to Hydra OS through the brand they already sell.
Bring Hydra OS to the contractors who buy from your branches every week.
Resell blogging, web design, development & SEO under your brand. Margin without the headcount. Q4 2026.
Know a contractor who should be on Hydra OS? Refer them and earn AI credits when they join — unlimited referrals through the CI Web Group Ambassador Program.
Refer & earn creditsDozens of Hydra OS sites are in production right now — watch them get built in real time. See the live launches and work in progress in our portfolio.
See the work